Aussies have rated Appliances Online as the top pick in Canstar Blue’s latest electronics retailer ratings, with five stars for customer service, value for money, checkout experience, store/website layout and presentation and overall satisfaction.
Our review compares electronics retailers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which electronics retailer they think is best!
Canstar Blue surveyed 1,188 Australians for their feedback on the electronics retailers that they’ve purchased a product from in the last 12 months.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Appliances Online has been in business since 2005 and is one of Australia’s largest appliance retailers. The retailer, which is a subsidiary of the Winning Group, stocks more than 8,000 products that range from heating and cooling appliances to kitchen gadgets. Appliances Online offers several customer-friendly services, such as free next-day delivery (to most postcodes), free removal and recycling of old products and free installation and connection. Its customer support service is Australia-based and open 24 hours a day. Appliances Online also offers a price matching guarantee for identical products at approved retailers (full terms and conditions apply with this offer).
This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She is currently studying a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s electronics retailer ratings:
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