Best-Rated Electronics Retailer Brand

cns-msc-electronics-retailers-2024

Most Satisfied Customers | Appliances Online

Aussies have rated Appliances Online as the top pick in Canstar Blue’s latest electronics retailer ratings with five-star reviews in all categories: customer service, value for money, checkout experience, product range, store and website layout and presentation and overall satisfaction. 

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How we rate electronics retailer brands

Our review compares electronics retailer brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which electronics retailer brand they think is best!


Canstar Blue surveyed 3,711 Australians for their feedback on the electronics retailer brand(s) they have purchased a product from in the last year.

  • The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.


Respondents rate their satisfaction with their electronics retailer brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with the electronics retailer brand as an individual score NOT a combined total of all criteria.
  • Value for money: quality and longevity of product for price paid.
  • Customer service: staff are available, helpful, resolve problems effectively.
  • Store layout and presentation: products are well-presented, easy to find.
  • Website layout and presentation: website is easy to navigate, products are easy to find.
  • Checkout experience: checkout process is fast and/or efficient, multiple payment options available, flexible collection or delivery options.
  • Product range: variety of product categories, range of product options.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Appliances Online
  • Betta
  • Amazon
  • The Good Guys
  • Harvey Norman
  • JB Hi-Fi
  • Bing Lee
  • Kmart
  • Kogan
  • Officeworks

Find more detailed information on our Most Satisfied Customer methodology.


Top Electronics Retailer Brand – Appliances Online

Appliances Online is an online electronics retailer that sells a range of large appliances and smaller household appliances. The brand has a number of electronic appliances including televisions, speakers, headphones, home security and more.

About our consumer experts


Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology in 2021. She has worked in public relations, marketing and communications roles at Jessica Cotton PR & Marketing and the Institute for Urban Indigenous Health . Gaining experience in broadcast journalism and blog writing, Rachel has also interned at 4ZZZ Community Radio and Fishburners.

When she’s not working, Rachel enjoys doing arts and crafts projects at home, watching true crime and spending time with friends. You can follow Rachel on LinkedIn.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past ratings

Here are the past winners from Canstar Blue’s electronics retailer ratings:

  • 2023: Appliances Online
  • 2022: Appliances Online
  • 2021: Betta Home Living
  • 2020: The Good Guys
  • 2019: The Good Guys
  • 2018: The Good Guys
  • 2017: The Good Guys
  • 2016: The Good Guys
  • 2015: The Good Guys
  • 2014: The Good Guys
  • 2013: The Good Guys
  • 2012: The Good Guys
  • 2011: The Good Guys
  • 2010: Retravision

 

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